Help and Support

Use the App Store or Google Play button on this site to open the official application page. If a Play online link is available, you can also open the browser version. A greyed-out store button means that no download link is currently available on this site.

For help finding your Rummy 500 account or moving to another device, contact support with your player name, player ID if available, and the device you previously used. Explain whether you still have access to the old device. Do not send your password. Avoid deleting the application or its data before checking how your account can be recovered.

Rummy500 deals the cards completely at random. You'll need to rely on both luck and skill to win more that you lose.

Our team hopes to provide an entertaining game experience for everyone. Reach out at any time if you have questions or concerns.

Online players are matched automatically and the dealer is selected at random.

Players then take turns drawing cards and trying to form sets and runs. The round ends when a player discards their last card.

Points are scored by laying down your meld cards, and the player with the most points wins!

Open the league view in the game to check your group, current position and the time remaining in the competition. The weekly league and monthly ranking cover different periods: compare your position within the same competition. Check the promotion and relegation zones shown in the league view before the period ends.

Check the rewards and eligibility conditions shown for your current league in Rummy 500. Your position can change until the competition closes, so a temporary place does not guarantee the final reward. If a completed competition appears incorrect, contact support with the period, league and a screenshot of your final standing.

Before joining a Rummy 500 tournament, read the event information: schedule, entry conditions, stages, scoring and rewards. Tournament standings belong to that event and should not be confused with your league position. Follow the instructions shown for the current event, since its format determines how you advance.

Read the exact objective shown in Rummy 500, including any required mode, table or time limit. Check that the match has finished and that your result meets those conditions. If progress still looks wrong, contact support with the mission wording, a screenshot and the approximate time of the relevant match.

You can claim free bonus tokens every 4 hours.

Token bonuses are determined by your league: players in League 1 can have 300 tokens, and players in League 15 can have 900 chips every four hours.

Additionally, you can earn tokens through missions and tournaments.

Our slot machine relies on luck and randomness.

Spinning the symbols into the required combination wins you tokens based on the payout structure.

Because you didn’t win! The symbols need to be correctly aligned for players to win.

Don’t give up. Maybe you’ll have better luck next time!

If a purchase in Rummy 500 has been charged but has not appeared in your account, contact support with your player name, the item purchased, date and order reference from your Google Play receipt. You can attach a screenshot of the receipt. Do not send your card number or password, and avoid making the same purchase again while the first transaction is being checked.

If a purchase in Rummy 500 has been charged but has not appeared in your account, contact support with your player name, the item purchased, date and order reference from your Apple receipt. You can attach a screenshot of the receipt. Do not send your card number or password, and avoid making the same purchase again while the first transaction is being checked.

Our system will consider you absent if it cannot detect you.

Losing signal connection, switching apps, or leaving the game menu will result in the system failing to detect you.

Disconnection will result in match interruption and possible loss of your game.

Thanks for letting us know! We want to protect the player experience for everyone and appreciate being notified when someone is being inappropriate or disruptive.

For help, use the contact form below. Include your player name, device, the approximate time and a description of the problem. Do not send your password or bank card details.

Check the official Rummy 500 page in the App Store or Google Play for the version available on your device and its release notes. In-game announcements, when available, provide additional information. If you contact support about a problem, include the version you are using.

Describe the steps that led to the problem and what you expected to happen. Include your player name, device, application or browser version and the approximate time. A screenshot of the error helps support identify the issue. If it concerns a particular hand, include the relevant game situation and score.